Help Centre

Website & Order Assistance 12

• I'm not sure which capsule is right for me, can you help?
• I need help with my online order, is anyone available to help right now?
• I'd like to cancel my order
• Do you offer Afterpay?
• How do I use a promo code or gift card?

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Shipping 9

• When will my Crema Joe order be delivered?
• What do I need to know about customs, charges and duties?
• Where is my order?
• How do I track my order?
• Oops! I've made an error with my delivery address on my order!

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Subscriptions 5

• Managing your subscription
• Set-up
• Billing
• Cancelling your subscription
• Credit card security

Policies 5

• Shipping
• Returns
• Comparison Calculator Disclaimer
• Subscription Policy
• Price Adjustment Policy

General 20

• General: How do I work out which model of machine I have?
• General: Brewing strong coffee with reusable capsules
• General: Grind and grinders
• General: Pale coffee
• General: Cleaning your coffee capsule machine

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SealPod (Nespresso® compatible) 15

• SealPod: Coffee brewing too quickly / watery with little crema
• SealPod: How to use SealPod
• SealPod: Help! There's a lot of water in my drip tray
• SealPod: Lid not piercing
• SealPod: Lid disposal

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WayCap (Nespresso® compatible) 12

• WayCap: Coffee brewing too quickly / watery with little crema
• WayCap: Jamming in machine
• WayCap: Grind size
• WayCap: Coffee brewing too slowly / not at all
• WayCap: Interchangeable steel filters

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Bluecup (Nespresso® compatible) 14

• Bluecup: Coffee brewing too slowly / not at all
• Bluecup: Coffee brewing too quickly / watery with little crema
• Bluecup: Grind size
• Bluecup: Cup Creator troubleshooting
• Bluecup: Lid troubleshooting

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FeePod (Caffitaly®/K-fee® compatible) 13

• SealPod FeePod: How to use FeePod
• SealPod FeePod: Coffee brewing too slowly / not at all
• SealPod FeePod: Help! My lever doesn't close correctly!
• SealPod FeePod: Paper filters
• SealPod FeePod: Grind size

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My-Cap (Vertuo® compatible) 11

• My-Cap Vertuo: Grind size
• My-Cap Vertuo: What is the Silicone Lid used for?
• My-Cap Vertuo: How to use My-Cap silicone accessories
• My-Cap Vertuo: Help! Sometimes my pods get stuck in the machine after use
• My-Cap Vertuo: How do I prepare my VertuoLine capsule to be reused?

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WayCap (Dolce Gusto®* compatible) 11

• WayCap Dolce Gusto: Coffee brewing too quickly / watery with little crema
• WayCap Dolce Gusto: Steel filters
• WayCap Dolce Gusto: How to use WayCap for Dolce Gusto machines
• WayCap Dolce Gusto: Coffee brewing too slowly / not at all
• WayCap Dolce Gusto: Grind size

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DGpod (Dolce Gusto®* compatible) 8

• SealPod DGpod: Coffee brewing too quickly / watery with little crema
• SealPod DGpod: Coffee brewing too slowly / not at all
• SealPod DGpod: Capsule Cover care
• SealPod DGpod: Alignment / Lever will not close
• SealPod DGpod: Paper filters

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My-Cap (Lavazza®/Caffitaly® compatible) 4

• My-Cap Lavazza/Caffitaly: How do I prepare my capsule to be reused?
• My-Cap Lavazza/Caffitaly: How to use My-Cap My-Foils
• My-Cap Lavazza/Caffitaly: Grind size
• My-Cap Lavazza/Caffitaly: Do you stock reusable bases?

Perfect Press (Nespresso®* compatible) 2

• Perfect Press Nespresso: How to use the Perfect Press
• Perfect Press Nespresso: Adjusting the product component fit