We require one week’s notice from the date of next delivery to cancel, suspend or place an order on hold. Please allow up to 7 days for the cancellation process to be completed.

For customers with recurring orders who provide less than 7 days notice to cancel their order, you may still receive your regular delivery and be billed accordingly.

Your subscriptions can be cancelled at any time via email (info @ cremajoe.com.au) or by logging in to your account here.

Please note: We are not responsible for any costs incurred due to accidentally-placed subscription orders. If you placed a recurring order by mistake, you can simply head to your customer account to cancel your subscription to ensure you don't receive any unintended recurring orders in the future.