Website & Order Assistance

I'm not sure which capsule is right for me, can you help?
Not sure which pod to use?  Our FAQ pages are a great place to start - there, you'll find full compatibility listings for each and every product ...
Wed, 18 Sep, 2019 at 1:55 PM
Can I buy directly from your office?
We don't have a physical storefront at this stage - for the time being our only store is here, wrapped up in the warm electrical embrace of the interne...
Mon, 15 Jul, 2019 at 2:05 PM
I need help with my online order, is anyone available to help right now?
Good question! Our customer service champions operate out of our Melbourne HQ. We are an online based business and receive a high volume of emails, so w...
Mon, 15 Jul, 2019 at 1:58 PM
Do you offer Afterpay?
We sure do!! Afterpay offers interest free payment plans for your online purchases at Crema Joe. You buy what you want today, receive your order just as...
Fri, 19 Jul, 2019 at 8:24 PM
I'd like to cancel my order
Please notify us immediately with your order number and details. If you contact us prior to dispatch, we will cancel and refund your order. Our dispatch...
Wed, 25 Sep, 2019 at 12:42 PM
How will I know you received my order?
Finalised orders will receive a confirmed email. Please contact us if you do not receive an email confirmation.
Sat, 29 Jun, 2019 at 3:23 PM
What do I do if the item I want is out of stock?
Hi there, what a bummer! At Crema Joe, our range of reusable capsules have been so popular that occasionally we cannot keep up with demand and a line of pro...
Mon, 15 Jul, 2019 at 2:44 PM
When is payment taken?
Payment is deducted in full at the time of purchase. If your computer crashes or the screen goes blank, please check your online banking to see if money has...
Sat, 29 Jun, 2019 at 3:26 PM
Pre-orders
Crema Joe's reusable capsule range is growing more and more popular, and sometimes we run out of stock of particular items.  Occasionally we run pr...
Fri, 12 Jul, 2019 at 5:48 PM
Help! I forgot my account password!
No sweat, go ahead and click here and select the "Forgot your password?" option to reset your password. If you don't receive an email with...
Mon, 15 Jul, 2019 at 2:42 PM