Website & Order Assistance

I'm not sure which capsule is right for me, can you help?
Not sure which pod to use?  To work out the best reusable coffee pod for your machine and lifestyle, our short Coffee Pod Quiz is the best place to st...
Fri, 8 May, 2020 at 4:29 PM
Can I buy directly from your office?
OUT OF AN ABUNDANCE OF CAUTION, DUE TO COVID-19 WE HAVE MADE THE DECISION TO PUT A PAUSE ON OUR CLICK & COLLECT OPTION. WE'LL REMOVE THIS MESSAGE O...
Mon, 3 Aug, 2020 at 5:33 PM
I need help with my online order, is anyone available to help right now?
Good question! Our customer service champions operate out of our Melbourne HQ. We are an online based business and receive a high volume of emails, so w...
Fri, 8 May, 2020 at 4:23 PM
I'd like to cancel my order
Please notify us immediately with your order number and details. If you contact us prior to dispatch, we will cancel and refund your order. Our dispatch...
Fri, 8 May, 2020 at 4:31 PM
Do you offer Afterpay?
We sure do!! Afterpay offers interest free payment plans for your online purchases at Crema Joe. You buy what you want today, receive your order just as...
Fri, 8 May, 2020 at 4:30 PM
How do I use a promo code or gift card?
How do I use a promo code? Got a discount code? Lucky you! During checkout, on the right-hand side of the screen you'll see a box that says "Gif...
Mon, 22 Jun, 2020 at 4:25 PM
Help! I forgot my account password!
No sweat, go ahead and click here and select the "Forgot your password?" option to reset your password. If you don't receive an email with...
Fri, 8 May, 2020 at 4:58 PM
How will I know you received my order?
Finalised orders will receive a confirmed email. Please contact us if you do not receive an email confirmation so we can confirm your order has been suc...
Fri, 8 May, 2020 at 4:59 PM
What do I do if the item I want is out of stock?
Hi there, what a bummer! At Crema Joe, our range of reusable capsules have been so popular that occasionally we cannot keep up with demand and a line of pro...
Fri, 8 May, 2020 at 5:01 PM
Pre-orders
Crema Joe's reusable capsule range is growing more and more popular, and sometimes we run out of stock of particular items.  Occasionally we run pr...
Mon, 22 Jun, 2020 at 4:12 PM