When using reusable capsules, you may find that the lever will be a little tighter than what you're used to!

However, the lever should not pop open during use. To resolve this, we suggest trying the following:

- Remove the silicone ring from the capsule before brewing (see image below), and/or 

- Fill your capsule with a little less coffee

If the above steps do not resolve the issue, please get in touch with our friendly customer service team!