Lid not piercing


Tamp: When filling, ensure your capsule is full to the top.


Pump function: We also suggest making sure your coffee capsule machine has been recently cleaned, descaled and is in optimum working condition. “Descaling” is the act of stripping calcium and lime deposits from your machine’s surfaces, assisting the pump to create a pressure build-up that produces a lovely crema to top your brew. If you want to ensure your coffee machine is producing the best flavour and an optimal brew pressure, it should be cleaned once a week and descaled once every three months. Cleaning your coffee machine not only extends it's life, but also ensures the quality of the coffee you brew. Tip: Don't - Use vinegar! Vinegar doesn't remove coffee oils the way a professionally formulated coffee machine cleaner does. Do - Use a cleaning solution that will remove oils, stains and break down grime.




Lid not applying to capsule correctly


This is a Cup Creator issue. To address this, try the following:
- Begin by giving the Cup Creator a thorough clean with warm soapy water (coffee oils can build up inside the Cup Creator, just like in a grinder/coffee machine) and allow to dry fully before attempting use again.

- Ensure that the "capsule release" button is down before beginning to make a capsule.

- Ensure the lip on the base piece of the Cup Creator is in the up position - if it is locked down, the capsule may not seal correctly. To adjust this, turn the base piece upside-down, and press the base until you hear a click, and you can see that the lip has popped up.





If the above steps do not resolve the issue, please get in touch with our friendly customer service team!