Recurring orders are billed automatically to your nominated credit card at the intervals you selected at set-up (weekly, fortnightly, monthly etc). 

Recurring orders are processed and shipped on dispatch days (Monday, Wednesday and Friday for orders submitted before 9am).

How do I change my bank card details?

You can change or update your payment details by logging in to your account and selecting the 'Manage Subscription' link. 

What happens if my payment fails?

The subscription payment will be unsuccessful if your card is declined during the transaction process. If your payment fails, your order will not be processed. You will receive an email notification informing you that you have a failed transaction, and asking you to update your payment information. Upon receiving this email, you need to log in to the "Manage Subscription" area to update your payment information. Once this has been completed, your order will attempt to process again within 24 hours.