Our capsules are made from high quality stainless steel - these can expand a little during use. Whilst this won't cause damage to your machine, they may require a little nudge to drop from the brewing chamber into the drip tray.
As a general rule, a little jiggle with your index finger should usually help to release the capsule. If required, you can also use the WayCap removal method as per attached video. Note: Please attempt this carefully - blunt implements only, ensuring your machine is turned off at the wall and unplugged first.
If you find that your WayCap is getting stuck within your capsule machine quite frequently, this may be due to one of the following causes:
1. The gasket may be positioned incorrectly. To position the gasket correctly, please watch the video below - correct placement should allow the gasket a much longer lifespan.
2. The capsule is left for too long in the "extraction" position within the machine after brewing. Again, this may cause the gasket to shift position. To resolve, try releasing the WayCap after every brew.
3. The lid isn't quite screwed on completely. Ensure that the lid is properly screwed onto the body of the capsule (as tight as possible) so as to leave no space between them - please watch the video below.
4. More than one filter has been inserted into the lid. Ensure that only one filter is positioned in the lid at a time and check that it is correctly positioned/clicked into the lid (place your thumb and index finger in the centre of the filter, and then with the other hand try to rotate the lid - if it rotates, the filter is assembled correctly).
Video: Correct application of the large (30mm) gasket.
Video: Correct application of the filters, and lid.