Shipping

When will my Crema Joe order be delivered?
We dispatch from our Melbourne HQ - your order is shipped from our closest hub! You can estimated delivery time here (use Mitcham 3132 in the "From&quo...
Wed, 22 Jan, 2020 at 11:30 AM
What do I need to know about customs, charges and duties?
We dispatch from our Melbourne HQ.  Because customs policies vary from country to country, orders may be subject to local customs charges. Any customs, ...
Wed, 21 Aug, 2019 at 1:52 PM
Where is my order?
We always endeavour to get your order to you as quickly as possible, however whilst we are an online based organisation, we are not staffed around the clock...
Fri, 19 Jul, 2019 at 5:39 PM
How do I track my order?
We will email you as soon as your order is placed and processed, and then again when our team has dispatched your item. This final email will contain your t...
Fri, 12 Jul, 2019 at 5:44 PM
There is something missing from my order!
Some products are assembled, and all products are packed by real human beings in our Melbourne warehouse! We monitor our packing to improve our processes. W...
Tue, 6 Aug, 2019 at 3:20 PM
Oops! I've made an error with my delivery address on my order!
Generally once placed, we are unable to make changes to your order. If you contact us prior to dispatch we will do our best to amend address details. Ou...
Mon, 8 Jul, 2019 at 3:08 PM
Can I amend my order before dispatch?
Generally once placed, we are unable to make changes to your order. If you contact us prior to dispatch, we will try our best to accommodate last minute...
Sat, 29 Jun, 2019 at 2:11 PM
My tracking shows my order is now being returned to Crema Joe. Why?
Please contact your local Post Office to find out whether your parcel can be redelivered. We can organise to resend your order once it has arrived back ...
Sat, 29 Jun, 2019 at 2:47 PM
Oops! I didn't pick up my order in time, and it's now being returned to Crema Joe
If your item is waiting for you at your post office, you'll have 10 business days to collect it before the item is returned to the sender. If you can&...
Sat, 29 Jun, 2019 at 2:59 PM