Some products are assembled, and all products are packed by real human beings in our Melbourne warehouse! We monitor our packing to improve our processes. We're of course happy to make things right - to receive your missing component and benefit future customers, please complete the following steps within 14 days of receiving your order:
1. Take a photo of what you received
2. Take a photo of your packing slip
3. Along with your order number, send the photos to our customer service team at info @ cremajoe.com.au