Help Centre

Coffee blend: We recommend a strong dark roast, or Italian-style roast to achieve a stronger tasting brew. And remember - fresh is best. Head to your local ...

Our capsules are made from high quality stainless steel - these can expand a little during use. Whilst this won't cause damage to your machine, they may...

When purchasing from a local coffee shop / roaster, ask for coffee ground to medium-fine. Alternatively, you can grab one of our delicious packs of Bespok...

Now that you're using real, fresh specialty coffee, you may notice that your brew extracts a little slower than single-use capsules did. This slower ext...

Unlike other steel-topped coffee pods, WayCap packs comes with 4 interchangeable Steel Filters - each one suited to a particular grind size. This means that...

We encourage you to replace parts rather than ordering a new product - it's much more energy efficient and less wasteful than buying a whole new product...

1. Unscrew the cap. Lay the dispenser over the capsule (Fig. 1), and fill using a teaspoon (Fig. 2).  2. Press lightly through the supplied tamper with ...

1. Ensure the capsule is not hot to touch before removing from the machine.  2. Unscrew the cap, and remove the coffee grounds using the end of a teaspo...

Grind method: If you grind at home, using a burr grinder will help you achieve a better brew (blade grinders can create too much dust). This dust, along wit...

It is rare for a WayCap Lid to dislodge whilst in the machine, however, if this does occur, to remove the cap from inside the machine remove the drip tray f...