It is rare for a WayCap Lid to dislodge whilst in the machine, however, if this does occur, to remove the cap from inside the machine remove the drip tray first and approach the cap from underneath. If required, you can also use the WayCap removal method as per attached video. Note: Please attempt this carefully - blunt implements preferred!


If you find that your WayCap is getting stuck within your capsule machine quite frequently, to avoid reoccurrence, we recommend the following:
1. Ensure you are using an approved compatible machine 
2. Ensure the capsule top is screwed on firmly

3. Ensure the filter is correctly positioned and clicked into the lid (place your thumb and index finger in the centre of the filter, and then try to rotate the lid - if it rotates, the filter is assembled correctly)



Video: Correct application of the filters, and lid.