General

General: Help! Sometimes my pods get stuck in the machine after use
Our capsules are made from high quality stainless steel - these can expand a little during use. Whilst this won't cause damage to your machine, they ma...
Sat, 9 May, 2020 at 4:36 PM
General: How many capsules should I use to make my coffee?
Did you know that baristas increase shot size based on the amount of milk to get the right harmony? It's important to consider what kind of coffee you ...
Mon, 7 Sep, 2020 at 4:05 PM
General: Why does my coffee take a little longer to pour than a pre-filled pod?
Now that you're using real, fresh specialty coffee, you may notice that your brew extracts a little slower than single-use capsules did. With reusable ...
Fri, 5 Jun, 2020 at 1:30 PM
General: Will refillable capsules perform differently to disposable ones?
We are very particular about which reusable capsules we stock, and back our products. Brand ethics, supply chain and usability are all taken into considerat...
Fri, 5 Jun, 2020 at 3:10 PM
General: How to use CaffeNu cleaning capsules
Recommended usage: - Regular coffee drinkers (30+ cups a month) - use one capsule per week - Light coffee drinkers (0- 29 cups a month) - use once capsule ...
Sat, 9 May, 2020 at 4:37 PM
General: Wacaco Nanopresso and Minipresso
If planning on using our reusable capsules with a Wacaco machine, we suggest talking to a Wacaco technician first to confirm if they recommend modifying you...
Mon, 28 Sep, 2020 at 3:58 PM
General: Replacement / Spare parts
We encourage you to replace parts rather than ordering a new product - it's much more energy efficient and less wasteful than buying a whole new produc...
Fri, 12 Jul, 2019 at 5:12 PM
General: How to use CaffeNu eco descaler
Recommended usage: Caffenu® Eco Descaler contains 200mL - enough for 2 doses. Use one dose every 3-6 months to ensure your machine is in optimal working con...
Fri, 8 May, 2020 at 3:57 PM
General: Is the warranty on my machine still valid if I use your pods?
Yes. The warranty is not dependent on the capsules used in the machine, and should be honoured by the manufacturer. If in doubt, refer to the manufacturer’s...
Sat, 29 Jun, 2019 at 4:24 PM
General: Coffee beans and oil/moisture content
On the rare occasion, a batch of coffee may have undergone an issue (such as over-roasting) during the roasting process, consequently creating too much oil ...
Wed, 23 Sep, 2020 at 4:44 PM