Our capsules are made from high quality stainless steel - these can expand a little during use. Whilst this won't cause damage to your machine, they may require a little nudge to drop from the brewing chamber into the drip tray.
As a general rule, a little jiggle with your index finger should usually help to release the capsule. If required, you can also use the WayCap removal method as per attached video. Note: Please attempt this carefully - blunt implements preferred!
If you find that your SealPod is getting stuck within your capsule machine quite frequently, this may be caused by 1 of 3 reasons:
1. The Silicone Ring may be positioned incorrectly. Correct placement should allow the Silicone Ring a much longer lifespan.
2. The capsule is left for too long in the "extraction" position within the machine after brewing. Again, this may cause the Silicone Ring to shift position. To resolve, try releasing the SealPod after every brew.
3. The machine model is not compatible with SealPod. Please check the product compatibility listing to ensure you are using a compatible model.