We encourage you to replace parts rather than ordering a new product - it's much more energy efficient and less wasteful than buying a whole new product! We provide replacement components to prolong the useful life of our products for a maximum sustainable impact! Replacement SealPod silicone rings can be purchased via our website.
If your SealPod silicone ring seem to be wearing out too quickly: Check that it is positioned correctly during use - the silicone ring should sit directly underneath the lip of the capsule. Correct placement should allow the silicone ring a much longer lifespan.
If cleaning your coffee pod in your dishwasher: Ensure you remove the silicone ring first.
If your silicone ring breaks within its first 30 days, we will replace it with proof of purchase. Please complete the following steps:
• Send a photo of the damaged silicone ring to info @ cremajoe.com.au so we can log it with our returns assessment team
• Include your order number and date of purchase
• Provide preferred delivery address details
• Please also retain the other parts of your SealPod, as we only replace damaged components
Please note:
If you purchased your capsule more than 30 days ago, replacement silicone rings are available here.
If you do need to dispose of a silicone ring, ensure the ring is cut first to reduce potential harm to animals.