We encourage you to replace parts rather than ordering a new product, as it's much more energy efficient and less wasteful than buying a whole new product! We provide replacement components to prolong the useful life of our products for a maximum sustainable impact - your steel capsule base is infinitely reusable, however the pliable components designed to protect your machine (such as your lid / cover) may need replacing occasionally with wear. Replacement FeePod silicone rings and replacement FeePod silicone covers can be purchased via our website.
FeePod silicone cover care: Check that the lid is positioned correctly during use. Whilst unusual, we have come across particular models with a slightly tighter internal tolerance (within the brewing chamber) - this particular quirk can mean that a silicone covers wears down more quickly than it would in other models. The pliable nature of the silicone cover is particularly important in these machines as it protects the interior components, acting as a buffer between the capsule and your appliance. You can try removing the silicone ring from your capsule to reduce the tolerance within your machine.
FeePod silicone ring care: Check that it is positioned correctly during use - the silicone ring should sit directly underneath the lip of the capsule. Correct placement should allow the silicone ring a much longer lifespan.
Cleaning your coffee pod in your dishwasher: Ensure you remove all silicone components first.
If a silicone component breaks within its first 30 days, we will replace it with proof of purchase. Please complete the following steps:
• Send a photo of the damaged part to info @ cremajoe.com.au so we can log it with our returns assessment team
• Include your order number and date of purchase
• Provide preferred delivery address details
• Please also retain the other parts of your FeePod, as we only replace damaged components
Please note:
If you purchased your capsule more than 30 days ago, replacement silicone rings are available here.
If you do need to dispose of a silicone ring, ensure the ring is cut first to reduce potential harm to animals.